Client Stories Archive - Harvard Business Impact https://hbpclprod.wpengine.com/client-stories/archive/ Thu, 30 Oct 2025 14:27:46 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.harvardbusiness.org/wp-content/uploads/2025/05/hbi_favicon-1.svg Client Stories Archive - Harvard Business Impact https://hbpclprod.wpengine.com/client-stories/archive/ 32 32 Transforming Leadership and Culture Through Scalable Development at SITA https://www.harvardbusiness.org/client-story/transforming-leadership-and-culture-through-scalable-development-at-sita/ Tue, 28 Oct 2025 10:30:44 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=7900 See how SITA scaled leadership development to boost engagement, performance, and confidence.

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  • Organizational Transformation

Transforming Leadership and Culture Through Scalable Development at SITA

SITA, a global air transport IT provider, set out to strengthen leadership maturity and embed cultural transformation across its workforce.

By partnering with Harvard Business Impact, SITA equipped hundreds of people managers with strategic learning journeys and in-the-flow tools like Harvard ManageMentor®.

The result: a measurable rise in leadership confidence and employee engagement, with the program scaling 5x in under a year.

About the company:

  • Industry: Air transport communications and IT
  • Employees: 8,000+
  • Headquarters: Geneva, Switzerland

Impact

5x

expansion in leadership development—scaled participation from 50 to 250 people managers across the organization

+13-point

boost in employee engagement—surpassed transitional benchmarks, reflecting a stronger leadership alignment

7%

rise in leadership confidence from 2024 to 2025—year-over-year improvement in leaders’ ability to navigate change

SITA partnered with Harvard Business Impact to scale leadership development and drive cultural change.


The challenge: A bold vision demands cultural change

SITA, a global leader in air transport communications and IT, stood at a crossroads. It was 2022 and newly appointed CEO, David Lavorel, set out a bold $2-billion growth vision. To achieve it, SITA needed more than operational excellence—it needed to evolve its culture, centered around the corporate values of “Step up for the customer,” “Dare to grow,” “Try fast / fail fast,” and “Do it together,” while also establishing leadership practices to meet the demands of a rapidly changing industry.  

The challenge was to revamp leadership practices across the organization—strengthening management maturity and equipping employees to connect their day-to-day work with SITA’s vision and long-term strategy.

The organization focused on: 

  • Driving cultural transformation led by a new CEO and refreshed corporate values 
  • Evolving management approaches and modernizing leadership practices 
  • Building leadership capabilities across all levels

The partnership: Leadership development for organizational transformation

Championing change under the leadership of Chief People Officer Alina Ionescu and driven by Ismail Albaidhani, Director of Talent and Organizational Capabilities, SITA embarked on a learning and development journey grounded in transformation and measurable impact. To accelerate this journey, SITA partnered with Harvard Business Impact, to expand leadership development across the organization.

SITA categorizes its talent into four groups: 

  • Early-career professionals 
  • People managers 
  • High-potential leaders
  • Transformation leaders (Executives and their direct reports) 

Starting with its people managers, SITA utilized Harvard ManageMentor® to scale leadership development efforts from 50 to 250 participants—empowering more leaders to drive cultural change, align strategy and deliver impact faster across the business. Courses like Strategic Thinking, Career Management, Digital Intelligence, and Feedback Essentials were delivered in the flow of work and aligned with business cycles like goal setting. 

SITA also embedded Harvard ManageMentor into the development plans of 150 high-potential leaders, tailoring the experience to their psychometric profiles and growth goals. Transformation leaders—requiring greater flexibility—engaged with content from Harvard ManageMentor Spark, allowing them to access insights when and how it best suited their schedules.

To strengthen these approaches, SITA leveraged Harvard Business Impact’s Momentum Portfolio—a flexible suite of learning experiences that combines digital content, live sessions, and curated pathways for both scalability and relevance. Throughout the journey, the Momentum Portfolio stood out as a key differentiator, with a big highlight on the use of Perspective Builder workshops. 

Perspective Builder workshops are facilitated sessions designed to help learners explore diverse viewpoints, challenge assumptions, and apply new leadership concepts to real-world challenges. Delivered in both in-person and virtual formats, these workshops were paired with digital modules to create a hybrid learning experience. This combination allowed participants to engage in dynamic discussions, peer-to-peer learning, and immediate feedback, while still benefiting from the flexibility of on-demand resources.

The transformation: Shifts in culture and leadership behavior backed by results

SITA’s transformation was rooted in a bold vision—one that demanded not just operational change, but a cultural and behavioral shift across the organization. That transformation was visible in how managers began embracing coaching, feedback, and stronger strategic alignment to build a culture of accountability across the organization. Completion of performance reviews reached record highs, while employee engagement scores rose. 

Learners responded enthusiastically to the relevance and accessibility of the learning experiences. Badges and certificates were widely shared, signaling pride and progress. One standout example came from Swen van Klaarbergen, a director of product management at SITA, who credited the Generative AI course in Harvard ManageMentor with helping him navigate current real-world challenges—underscoring the program’s practical value. 

The transformation was not just about implementing new tools—it was about enhancing how leaders think, act, and empower their teams to succeed. 

“[Leading with Generative AI] has been one of the most valuable courses in our management program—highly relevant to what we’re implementing today . . . the course added fresh perspectives to my personal ‘toolkit’.”

Swen van Klaarbergen, Director of Product Management
SITA

The impact: Showing up in numbers and sentiment

With structured development, SITA’s managers adopted a new leadership mindset—goal setting became directly tied to strategic priorities, coaching emerged as a core behavior across teams, and leaders began connecting individual contributions to company-wide values. This impact was visible in both behavior and metrics: 

  • Scaled leadership development from 50 to 250 managers
  • 99.9% performance review completion rate
  • 13-point increase in employee engagement vs the transitional norm
  • 7% improvement in confidence in leadership from 2024 to 2025

Managers applied new skills in real time, reinforced through Harvard ManageMentor courses and internal support. Feedback grew more consistent, development conversations more intentional, and leadership practices more aligned.

“I was thrilled when I first heard about the Harvard ManageMentor program. It felt like SITA had taken a significant step forward in prioritizing employee development.” 

Saeed Suleiman, Regional Customer Success Leader, Saudi Arabia
SITA

The future: Looking ahead and building skills for tomorrow

To sustain momentum, SITA’s CEO, Chief People Officer, and Chief Financial Officer are sponsoring a new strategic skills initiative. The goal is to prepare leaders for the future by cultivating capabilities beyond core management—such as leveraging generative AI and driving digital transformation. 

The next phase will extend leadership development further across early-career talent and senior transformation leaders, ensuring a future-ready workforce. Through its partnership with Harvard Business Impact, SITA is not just training leaders—it is building a leadership culture capable of powering bold growth and innovation for years to come.

“I think that Harvard Business Impact now plays a role, not just as a solution for a specific talent development, but as a solution for strategic skills across SITA overall.”

Ismail Albaidhani, Director of Talent and Organizational Capabilities
SITA

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Formando el talento del futuro para impulsar el crecimiento en Grupo Salinas https://www.harvardbusiness.org/client-story/formando-el-talento-del-futuro-para-impulsar-el-crecimiento-en-grupo-salinas/ Fri, 26 Sep 2025 12:58:53 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=7459 Grupo Salinas impulsa una cultura de innovación y aprendizaje continuo para fortalecer a su talento e impulsar la transformación.

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  • Organizational Culture

Formando el talento del futuro para impulsar el crecimiento en Grupo Salinas

Grupo Salinas impulsa una cultura de innovación y aprendizaje continuo para fortalecer a su talento e impulsar la transformación.

Con más de 150,000 colaboradores en sectores que van desde las finanzas y los medios hasta la energía y la ciberseguridad, Grupo Salinas reafirma su compromiso de preparar a su gente para el futuro. Incluso antes de la pandemia, la compañía implementó una estrategia de aprendizaje digital para construir una fuerza laboral diferenciada y lista para afrontar los retos del mañana.

Para hacer realizar esta visión, Grupo Salinas trabaja con Harvard Business Impact para impartir un aprendizaje de alto impacto con Harvard ManageMentor® Spark. La iniciativa, centrada en el desarrollo de cinco capacidades clave —mentalidad emprendedora, pensamiento digital, liderazgo, colaboración e innovación—, promueve al mismo tiempo una cultura de aprendizaje compartido y crecimiento continuo.

Grupo Salinas incentiva a los ejecutivos a aprender de manera colaborativa y a transmitir ese conocimiento a sus equipos, con el apoyo de:

  • Contenido personalizado
  • Sistemas inteligentes de seguimiento
  • Ciclos de retroalimentación trimestrales

El resultado es un ecosistema de aprendizaje escalable y fundamentado en datos que transforma comportamientos, fortalece el liderazgo y promueve la innovación en toda la organización.

Formación para la innovación organizacional
Soluciones inteligentes y escalables para líderes en todos los niveles
Del crecimiento al reconocimiento: midiendo el impacto

“Utilizamos a Harvard ManageMentor [Spark] como la herramienta que nos ayudaría a complementar, no a sustituir nuestros programas presenciales y nuestros programas paralelos de desarrollo en las unidades de negocio. Pero sí iba a ser una plataforma que unificara criterios y sobre todo, invitar a los ejecutivos a colaborar. A aprender, aprender compartiendo, aprender colaborando con otros, pero sobre todo, aprender enseñándole a sus propios equipos.”

Karlo Mondragon, Director de Capital Humano
Grupo Salinas

Impact

Desarrollo de cinco competencias clave para construir la plantilla del futuro: mentalidad empresarial, pensamiento digital, liderazgo, colaboración e innovación

Experiencias de formación personalizada y basadas en datos con herramientas intuitivas y escalables

Cultura de crecimiento y celebración del crecimiento, con ránkings semanales y reconocimiento público

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Cultivating Future-Ready Talent to Foster Growth at Grupo Salinas https://www.harvardbusiness.org/client-story/cultivating-future-ready-talent-to-foster-growth-at-grupo-salinas/ Fri, 26 Sep 2025 12:58:33 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=7445 Discover Grupo Salinas' strategy to empower its 150,000+ workforce with a scalable, future-ready learning culture.

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  • Organizational Culture

Cultivating Future-Ready Talent to Foster Growth at Grupo Salinas

Grupo Salinas is scaling a culture of innovation and continuous learning to empower its workforce and drive transformation

With a workforce of over 150,000 spanning industries from finance and media to energy and cybersecurity, Grupo Salinas is committed to preparing its people for the future. Even before the pandemic, the company launched a digital learning strategy to build a differentiated, future-ready workforce.

To support this vision, Grupo Salinas partnered with Harvard Business Impact to deliver high-impact learning through Harvard ManageMentor® Spark. The initiative focused on developing five core capabilities—entrepreneurial mindset, digital thinking, leadership, collaboration, and innovation—while fostering a culture of shared learning and growth.

Executives are encouraged to learn together and teach their teams—supported by:

  • Personalized content
  • Intelligent tracking systems
  • Quarterly feedback loops

The result is a scalable, data-driven learning ecosystem that is transforming behaviors, strengthening leadership, and fueling innovation across the organization.

Learning that fuels organizational innovation
Smart, scalable learning for leaders at every point of influence
Tracking growth and celebrating success

“We use Harvard ManageMentor [Spark] as the tool to complement—not replace—our in-person and business unit development programs. It’s a platform that unifies learning criteria and, most importantly, invites executives to collaborate, to learn by sharing, and to teach their own teams.”

Karlo Mondragon, Chief Human Resources Officer (CHRO)
Grupo Salinas

Impact

Developed five core capabilities to build a future-ready workforce: entrepreneurial mindset, digital thinking, leadership, collaboration, and innovation

Enabled personalized, data-driven learning experiences through intuitive, scalable tools that adapt content to each learner’s preferences and behaviors

Established a culture of recognition and accountability by tracking weekly engagement, ranking top learners, and celebrating those who showed growth

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Igniting Talent During Change at Colliers Engineering & Design https://www.harvardbusiness.org/client-story/igniting-talent-during-change-at-colliers-engineering-design/ Tue, 23 Sep 2025 13:10:18 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=7440 Step into Colliers Engineering & Design’s evolution—where learning shaped a culture of change agents.

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  • Upskilling and Reskilling

Igniting Talent During Change at Colliers Engineering & Design

Colliers Engineering & Design is building a learning culture that scales with growth and empowers leadership at every level

Colliers Engineering & Design, a multi-disciplined firm with over 3,200 employees across 84 offices, is navigating rapid growth and change with a bold commitment to learning. To support its evolving workforce—many of whom are stepping into leadership roles—Colliers Engineering & Design partnered with Harvard Business Impact to deliver high-impact learning through HBR Spark and Harvard ManageMentor®.

The collaboration with Harvard Business Impact has empowered Colliers Engineering & Design to:

  • Build tailored leadership pathways
  • Reskill and upskill teams for the future
  • Foster a culture of confident and capable change agents

From AI-powered content curation to immersive Leadership Labs, the learning experience is designed to meet employees where they are and elevate them to where they need to be. The result is a scalable, high-impact learning ecosystem that supports growth, fosters adaptability, and prepares leaders to thrive in a dynamic business landscape.

Empowering leaders with curated learning pathways
Accelerating content creation with trusted AI
Turning insights into action through immersive practice

“The courses that I have been building out with the Harvard ManageMentor and HBR Spark products have been lauded as some of the best content. People are like, wow, this is like a professional course. I’m like, yes, because I’m using Harvard [Business Impact].”

Karen Delgado, Director, Learning & Knowledge
Colliers Engineering & Design

Impact

Delivered high-quality, Harvard Business Impact-curated learning experiences that employees praised as “professional-grade”

Enabled leaders to practice real-world skills through immersive Leadership Labs and role-play scenarios

Used the AI-powered tools in HBR Spark to personalize learning and accelerate content creation with trusted resources

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Navigating Strategic Imperatives for L&D Success at NOV https://www.harvardbusiness.org/client-story/navigating-strategic-imperatives-for-ld-success-at-nov/ Tue, 02 Sep 2025 19:20:29 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=7442 Learn how NOV drove transformation by equipping new-level leaders to meet tomorrow’s challenges.

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  • Organizational Transformation

Navigating Strategic Imperatives for L&D Success at NOV

NOV is navigating transformation with strategic learning that empowers leaders and embraces innovation

As NOV undergoes organizational shifts to improve efficiency and streamline operations, its Global Learning team is focused on supporting leaders through change. NOV is addressing emerging needs by:

  • Centralizing functions
  • Reducing duplication
  • Identifying skill gaps among new-level leaders

To meet these challenges, NOV partnered with Harvard Business Impact to deliver targeted learning through Harvard ManageMentor®.

The collaboration has enabled NOV to integrate Harvard ManageMentor into leadership programs, align learning with 360 assessments, and launch internal GPT tools alongside Harvard Business Impact’s generative AI curriculum. These efforts are helping employees build confidence, think creatively, and stay ahead in a rapidly evolving landscape.

Scaling leadership with targeted learning
Boosting learner creativity with trusted AI tools

“We were in the middle of launching our own enterprise GPT tools, and [Harvard ManageMentor] provided the course on leading with generative AI, which was perfect timing along with learning campaigns that we were implementing.”

Rhonda Reeves, Head, Global Learning
NOV

Impact

Integrated Harvard ManageMentor into leadership programs to address skill gaps and support new-level leaders

Used pulse surveys along with behavioral feedback to measure impact and help guide development strategy

Leveraged Harvard Business Impact’s generative AI curriculum to boost employee confidence during digital transformation

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Cascading Learning at Southwest Airlines https://www.harvardbusiness.org/client-story/cascading-learning-at-southwest-airlines/ Mon, 19 May 2025 15:13:48 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=6071 Delve into how Southwest Airlines leveraged future-focused learning to set leaders up for success.

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  • Developing Talent

Cascading Learning at Southwest Airlines

Developing leaders for today and tomorrow
Collaborating to align leadership development with Southwest Airlines’ specific competencies

Southwest Airlines collaborated with the experts at Harvard Business Impact because the organization had found a truly trusted partner that provided the what, how, and why that met the diverse needs of their leaders.

The organization was looking to set its leaders up for success surrounding the needs of today while preparing them for the future. Moreover, Southwest Airlines was looking to align content with its own leadership competencies—across leader levels and job functions.

“We worked really closely with the [Harvard ManageMentor] Spark team to curate content that was relevant to each of our leader levels.”

Colette Williamson, Senior Manager, Leadership and Development
Southwest Airlines

Impact

Southwest Airlines leaders expanded their knowledge base with curated learnings

Following these learning experiences, leader behaviors shifted positively

Leaders were also better prepared for future challenges and opportunities

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Building a Strong Learning Culture at American Airlines https://www.harvardbusiness.org/client-story/building-a-strong-learning-culture-at-american-airlines/ Fri, 16 May 2025 20:44:46 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=6041 Gain insights into American Airlines' efforts in building an organizational culture of learning.

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  • Developing Talent

Building a Strong Learning Culture at American Airlines

Enhancing leadership capabilities at American Airlines—creating a scalable learning environment with self-paced teachings and peer connection

American Airlines sought to create a rich learning environment for leaders to enhance their capabilities, test their skills, and drive enhanced behavior change over time, and at scale. It was important that they provide self-paced learning to program participants, elements of live facilitation, and the ability to connect with their peers.

The organization partnered with Harvard Business Impact Enterprise to transform its learning environment while ensuring alignment with the company’s goals and mission. As a result:

  • 100% of program participants said that this program made them more effective people managers
  • Participants reported that they are motivated to apply their newly acquired skills throughout the organization

Hear from Sheri Ova, former Senior Manager of Leadership and Talent Development, and Schartryce Mason, former Senior Specialist of Talent, on how they built a culture of learning and developed their leaders at American Airlines.

Creating a culture of learning at American Airlines
Cascading learning across the organization

“We work with Harvard [Business Impact] to seek opportunities to engage our senior leaders, ensure that they are part of the program, they’re supported, and are able to contextualize the content for the business priorities at American.”

Sheri Ova, former Senior Manager Leadership and Talent Development
American Airlines

Impact

American Airlines created a rich learning environment to enhance leader capabilities

100% of participants reported increased effectiveness in their positions

Leaders are motivated to apply new skills throughout the American Airlines organization

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Scaling Learning for Leaders Across NOV https://www.harvardbusiness.org/client-story/scaling-learning-for-leaders-across-nov/ Fri, 16 May 2025 20:13:13 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=6034 Follow NOV’s path to change—where learning aligned with enterprise goals to build global leadership skills.

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  • Developing Talent

Scaling Learning for Leaders Across NOV

Scaling leadership development to drive impact
Addressing the need for scalable leadership development—how NOV improved business and leadership skills across its global leader population

Management and leadership development were historically only offered to a small subset of the leader population at NOV, so the organization was looking to provide content depth and breadth across leader levels and job functions.

Collaborating with Harvard Business Impact helped NOV:

  • Scale learning across the organization
  • Improve the employee experience
  • Ensure content consistency and credibility

As a result of the partnership, NOV has seen improvement in business and leadership skills across their global population of leaders.

“Harvard ManageMentor® gave us the capability to impact a breadth of leaders at multiple levels and at different stages in their careers.”

Rhonda Reeves, Head of Global Learning and Development
NOV

Impact

NOV expanded learning opportunities for leaders across the organization

Collaborating with Harvard Business Impact improved the employee experience at NOV

NOV achieved enhanced content credibility through its learning initiatives

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Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

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Delivering Results in a Shifting Landscape at Capital Group https://www.harvardbusiness.org/client-story/delivering-results-in-a-shifting-landscape-at-capital-group/ Thu, 15 May 2025 21:30:23 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=5961 Explore Capital Group's tailored approach to developing global leaders—reflecting their unique culture.

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  • Growth and Innovation

Delivering Results in a Shifting Landscape at Capital Group

Capital Group invests in a connected approach to developing leadership for a new world

Despite the volatility of global market trends, Capital Group remains committed to delivering superior investment results and exceptional service. As it experienced rapid change and increasing complexity, the company recognized the need to ensure its culture and values spanned all associates in all locations. The company realized that stronger leadership in all corners of the business would be its greatest asset in achieving its business objectives.

We worked closely with Capital Group’s Talent Development team to develop a connected approach to leadership development. We tailored learning experiences to the needs of each level while reinforcing a consistent set of leadership expectations and values.

Every element of the blended, virtual, cohort-based program aligned to Capital’s business and culture. Associates experienced a mix of in-person and virtual learning featuring hand-picked content, on-the-job assignments, and facilitated discussions that brought the lessons to life. Company leaders played an active role and inspired a culture that values leadership development and continuous learning.

The first program reached all 700 frontline managers in cohorts of 50 learners. The overwhelmingly positive response accelerated the rollout of the complementary program for all 600 senior managers.

The partnership continues to build. Supplementary learning sustainment modules let program alumni continue their leadership development and retain key learnings. And, given the success of these core leadership programs, the company is launching a new generation of nomination-based experiences for its emerging and women high-potential leaders.

“At Capital Group, we have four key expectations of our leaders: set the tone, drive the business, engage people, and consistently challenge themselves. It’s critical that our leaders reflect our company’s core values.”

Cherie Matthews, former Vice President, Leadership and Talent Development
Capital Group

Impact

97% of senior manager participants are satisfied or very satisfied with the development experience

83% of frontline participants and 76% of their supervisors report positive behavior shifts in their daily roles

82% of senior managers and 78% of their supervisors report impact on achieving business goals

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Developing Leaders to Drive Continued Growth at CBRE https://www.harvardbusiness.org/client-story/developing-leaders-to-drive-continued-growth-at-cbre/ Thu, 15 May 2025 20:13:42 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=5945 Uncover how CBRE leverages Harvard ManageMentor to elevate management skills for all leaders.

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  • Growth and Innovation

Developing Leaders to Drive Continued Growth at CBRE

Helping managers and emerging leaders at CBRE make better business decisions

In 2015, CBRE Group Inc.—the world’s largest commercial real estate services and investment firm—began working with Harvard Business Impact to help leaders improve their business acumen and leadership skills. The firm knew it needed to attract top talent and retain the best performers, while also enhancing the overall employee experience through learning. Today, CBRE uses Harvard ManageMentor® to deliver blended programs to managers and emerging leaders that lets them take control of their professional development.

Managers in CBRE’s Manager Training Program develop their management capabilities and team influence skills in a cohort of 1,100 learners. While Empower—a more rigorous program for a cohort of 140 emerging leaders—emphasizes:

  • Mentorship and leadership capabilities
  • Providing insight into different markets or lines of business

The approach:

  • Learners blend online coursework with both small group teamwork and insights from company leaders.
  • Using Harvard ManageMentor Cafés, CBRE leaders run cohort-wide sessions to contextualize the topics most pertinent to the business.
  • Small groups of 10 to 12 learners use the Café resources to guide their discussions and help them determine how to apply the learning on the job.

With the flexibility to complete coursework on their own schedule and join live sessions virtually, CBRE’s learners are highly engaged and motivated to participate in the programs. Ultimately, participants have learned how to positively influence their teams and make better business decisions.

“The competitive pressures of commercial real estate make it essential that managers and leaders continue to enhance their skills.”

Andrew Foote, former Vice President, Learning and Development 
CBRE Group

Impact

CBRE uses Harvard ManageMentor® to develop its managers and emerging leaders

The Manager Training Program enhances CBRE managers’ leadership capabilities

Learners in programs at CBRE improve their team influence and decision-making

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Leading the Industry Through Learning at HCA Healthcare https://www.harvardbusiness.org/client-story/leading-the-industry-through-learning-at-hca-healthcare/ Thu, 15 May 2025 18:58:58 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=5940 Check out HCA Healthcare's blueprint for high-performing leaders—blending virtual and in-person sessions.

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  • Growth and Innovation

Leading the Industry Through Learning at HCA Healthcare

HCA Healthcare is developing purpose-driven leaders from service lines to hospital C-suite

HCA Healthcare, a leading provider of healthcare services and a front-runner in healthcare transformation, continuously works to deliver outstanding patient care. To do so, the company created the Leadership Institute, a Center of Excellence aimed at developing leaders who embrace HCA Healthcare’s culture, grow the business and lead the industry.

Harvard Business Impact partnered with the Leadership Institute to co-create two vibrant cohort-based executive development programs that feature a hybrid face-to-face and virtual learning design—delivered annually—reinforcing the value of the talent management cycle. The Executive Development Program (EDP) is targeted for leaders aspiring to reach the C-Suite as COOs, CFOs, and CNOs. The Leadership Excellence Program (LEP) focuses on service line and corporate function leaders. Both programs combine Harvard’s expertise with HCA Healthcare executives, and highly contextualize the learning for each audience.

A defining element of EDP is the use of a “Know-Be-Do” framework for the needs assessment and design, exploring what learners need to know (i.e., Leading Strategy & Leading the Business), who they need to be (Personal Leadership and Patient-Centricity/Teaming), and what they need to do (experiential learning and Capstone projects).

The hallmark of LEP is its engagement approach that features customized breakout sessions for the program’s virtual sessions. These sessions provide important opportunities for networking, collaboration, and peer-to-peer learning, and are highly valued by participants.

HCA Healthcare recognizes that: Well-equipped leaders create an engaged workforce which results in better care, higher retention, and better business outcomes. For HCA Healthcare employees, this underscored a value proposition focused on caring like family, raising the bar, and unlocking possibilities. The Leadership Institute cohort-based programs further both of these imperatives.

“HCA Healthcare’s Leadership Institute is dedicated to preparing our colleagues to meet business challenges, grow as leaders and cultivate a culture that provides exceptional patient care.”

Sam Hazen, CEO
HCA Healthcare

Impact

Learnings resulted in positive impact on KPIs—like profitable growth, operational performance, and patient satisfaction

70% of learners in the program were promoted to key roles at HCA Healthcare within five months of graduation

Participants were highly engaged in small-group learning—86% asked to take part in ongoing virtual breakout groups

Connect with us

Change isn’t easy, but we can help. Together we’ll create informed and inspired leaders ready to shape the future of your business.

Related Client Stories

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Cultivating an Innovation Forward Identity at ZEISS Group https://www.harvardbusiness.org/client-story/cultivating-a-new-identity-around-innovation-at-zeiss-group/ Thu, 15 May 2025 18:46:48 +0000 https://www.harvardbusiness.org/?post_type=client_story&p=5937 Unlock ZEISS's comprehensive strategy for preparing senior and mid-level leaders for rapid market shifts.

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  • Organizational Transformation

Cultivating an Innovation Forward Identity at ZEISS Group

ZEISS Group used a unique cascaded approach to leadership development as part of a strategy to secure its position as a worldwide technology leader

ZEISS Group, an international leader in the fields of optics and optoelectronics, needed to unify its businesses around one new identity and foster a common understanding of the ZEISS strategy, brand, and culture, in order to continue its trend towards explosive growth. Establishing ZEISS as a modern, global, and dynamic company that would be recognized as an innovator and global technology leader, ZEISS knew it would need to fully engage the entire organization to bring their identity to life. They partnered with us to launch a series of programs to cascade learning throughout their organization, starting with the ZEISS Group Leadership Team (GLT).

First, the company’s top 100 senior leaders came to Harvard Business School to focus on disruptive innovation, with ZEISS CEO Dr. Michael Kaschke working closely with Harvard Business School professors Willy Shih and Das Narayandas to design a program that aligned closely with the unique context at ZEISS. Leaders developed the skills and mindsets required to profitably grow new and existing businesses, and also gained a common understanding of the One ZEISS strategy and brand identity along with the opportunities and challenges facing ZEISS.

Next, we collaborated with both ZEISS leaders and HBS faculty to develop LEAD, a blended learning program delivered to 800 midlevel managers in 50-person cohorts. The GLT was closely involved with the learning groups, providing the ZEISS context and serving as coaches and ambassadors in bringing the ZEISS Identity to this management level. Teams of six to eight GLT members acted as leaders as teachers, which drove engagement and ensured consistency, effectiveness, and a common language across the ZEISS enterprise.

“As a global technology leader, ZEISS needs to be prepared for a rapidly changing business environment. We had to challenge our strategic approaches on the one hand, and also had to develop our leadership skills and culture on the other.”

Michael Kaschke, former CEO
ZEISS Group

Impact

ZEISS Group’s senior leaders gained the skills and mindset to profitably grow new and existing businesses

The learnings helped leaders develop a common understanding of the ZEISS strategy and brand

Program members acted as “leaders as teachers” for ZEISS, driving engagement and consistency

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